The partner guide

The phone charging station arrives configured. It plugs into a standard UK wall socket, sits on a counter or shelf, and takes rentals straight away.

The one decision is placement: somewhere visible, near a socket, ideally in line of sight of the bar or front desk.

Every new partnership begins with a one month trial, time for both sides to see how rentals run at your venue. When the numbers look healthy the trial rolls straight into the standard partnership, and after that either side can end it on 30 days’ notice. There is no minimum term.

If it turns out the station is wrong for your venue, it goes back and the partnership ends there. Keep the original packaging during the trial; returns travel in the same box, with a return label or courier collection arranged by us.

The whole exchange happens at the station and takes seconds. Staff are never part of the transaction.

The guest docks the power bank in any free slot on any ZAPT station, at your venue or anywhere else on the network. The deposit, less the rental fee, refunds automatically and lands in their account inside two minutes.

Past 24 hours the rental becomes a purchase at £25 in total, and the guest keeps the power bank. Mechanically the £15 deposit is retained and a further £10 is charged.

The power bank is replaced in your station through replenishment, at our cost.

Every station reports its stock home. When it runs low, a replenishment ships for next day delivery to your venue, and the tracking number is emailed to you as it leaves the warehouse.

A power bank that has sat undocked for a while can drop into sleep mode and read as broken. Pressing the button on the side wakes it, and that resolves most reports on the spot.

A power bank that is genuinely faulty can be docked within two minutes of dispense for a full refund at the station. Past that window, ZAPT support refunds the rental fee directly; send the guest our way and we take it from there.

ZAPT owns the station and every power bank in it, and covers loss, damage and theft in full. Every rental is secured by the card-authorised deposit, so a power bank only leaves the station against a successful payment.

Missing or damaged power banks are replaced through replenishment at our cost. Your venue provides power and a spot on the bar; everything else sits with us.